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Frequently asked questions (FAQ)

As per the requirement and uses of the PC you can have a look into the plans and pricing page and decide which one suites for your requirement.
Yes, we support all type of devices such as Computer, printer,tablet,smartphones etc. that can be fixed over the phone call.
Of course! Our friendly and knowledgeable customer services reps are available to answer your questions 24/7/365.
Talk to our support engineer and they will understand the actual problem according to that support engineer will suggest you what needs to be done next.
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Yes. First you can try and do some common steps to resolve the problem of virus and run some antivirus software. If you are not sure which software should i run into my computer to clean it, Then choose the other way to get rid of the problem feel free to call at any time our support technician will always be happy to help you.
Aveslor support engineers are well trained for their work, they have got certification in their field after 6 months of training. Aveslor support technician work in a team so they will be happy to help you!.
Yes. Every call and remote is recorded and it is strictly prohibited to open any files and folder into customers computer without customers permission. So your data and files will be secure and we make sure that you do not loose any data and files while fixing the problem of the devices.
Yes. It's 100% guaranteed work from our side but still if you need some extra support choose the plans which suits for you.
No. There is no charges for the diagnostic test of the devices and once that is done the support engineers will provide with the report if any charges will be applicable to fix the issue, after that if you still want to resolve the problem support technician will help you.
No. We do not provide internet service, if any hardware is required for your devices we will happy to help you.
Yes. We do provide internet security software according to the computer configuration and operating system.
Yes. We do provide internet optimization software according to the computer configuration and operating system.
Yes. Aveslor has a separate team for designing the websites as per the requirement for the client.